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- The BPO (Business Process Outsourcing) gave birth to the KPO (Knowledge Process Outsourcing) which is one the most fast paced growing industry. This industry deals into data entry, medical transcription, FMCG, R&D, Content development, Data Analytics and many more. The growth is very rapid and an individual very soon takes upon the responsibility of a leader. The greatest asset of this industry is that it has flexibility and people can work in shifts according to their own comfort.
Business Process Outsourcing or BPO is outsourcing of some of the business functions to a third party in order to save money. It usually consists of the back office or front office operations. While front office services are related to client interaction and customer support, back office services are related to finance and HR. If outsourcing is done to a company situated outside the parent company’s country, it is known as offshore outsourcing.
- Knowledge Process Outsourcing or KPO is a subset of BPO. KPO involves outsourcing of core functions which may or may not give cost benefit to the parent company but surely helps in value addition. The processes which are outsourced to KPOs are usually more specialized and knowledge based as compared to BPOs. Services included in KPO are related to R&D, Capital and insurance market services, legal services, biotechnology, animation and design, etc. are the usual activities that are outsourced to KPOs. LPO or Legal Process Outsourcing is special type of KPO dealing with legal services.